Shipping & Returns Policy

At eazylive, we’re committed to getting your products to you safely, quickly, and reliably — anywhere in New Zealand.

All orders are processed within 1–3 business days after payment confirmation.
You’ll receive a confirmation email once your order has been shipped, including tracking details (if applicable).

Estimated delivery times:

Urban areas: 2–4 business days
Rural areas: 3–7 business days
Shipping times may vary during holidays or due to courier delays beyond our control.

We work with trusted local couriers (e.g. NZ Post, Aramex, CourierPost) to deliver your order efficiently.

We currently deliver within New Zealand only. If you are outside NZ and wish to place an order, please contact us before purchasing.

As our products are digital, we do not accept returns in the traditional sense. However, we understand that things don't always go as expected.
You may be eligible for a refund or credit if:
The product is not delivered within a reasonable time.
There is a technical issue preventing access to your purchase.
The file or link provided is corrupted or does not match the product description.
Refund requests must be made within 7 days of purchase. We reserve the right to deny refund claims that do not meet these conditions.

To request help or a refund, please contact us via:
📧 Email: help@eazylive.store
🕐 We aim to respond within 24–48 hours (business days).
Please include:
Your order number
The product name
A brief description of the issue

No refunds are available for change-of-mind purchases.
Digital goods are non-returnable once accessed/downloaded, unless faulty.
All policies comply with the Consumer Guarantees Act 1993 (NZ) for digital products.